Privacy Policy & Terms

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SMS-Text Messaging Terms & Conditions

Practice: Smiles On Church (“we,” “us,” or “our”)

1. Program Description

By opting into our SMS/text messaging service, you authorize Smiles On Church to send you text messages at the mobile number you provided, using a 10-digit long code (10DLC) or other approved texting number. These messages may include appointment confirmations, reminders, rescheduling notices or cancellations, account or billing notices, follow-up instructions, practice updates, and offers or promotions (depending on your opt-in status).

2. Consent & Opt-In

• You may opt in by providing your mobile number and checking the consent box where indicated (or via another express method) allowing our practice to send you SMS/text messages.
• Your consent is not a condition of receiving dental services.
• By opting in, you confirm you are the owner or authorized user of the mobile number you provided.

3. Types of Messages & Frequency

• Message types include, but are not limited to: appointment reminders and confirmations, cancellations/reschedules, treatment follow-ups, account/billing notifications, practice announcements, and, if you’ve separately opted in, promotional messages.
• Message frequency varies based on your interaction with our practice and scheduled treatments. Reminder messages are typically sent 1–2 days before appointments.
• Standard message and data rates may apply according to your carrier’s plan.

4. Opt-Out / Unsubscribe

You may opt out of future SMS messages at any time by replying STOP to any message you receive from us. Reply HELP for assistance. After opting out of promotional messages, you may still receive important transactional or practice-related messages unless you withdraw from all SMS communications.

5. Message and Carrier Disclaimer & Liability

• Message delivery is subject to your mobile carrier’s network and device; we do not guarantee receipt of any message.
• You are responsible for any charges associated with receiving SMS from us.
• We are not liable for delays, failures in delivery, or third-party interception of messages. Use of the service is at your own risk.
• We may modify, suspend, or terminate the SMS program or these Terms at any time; changes will be posted on our website, and continued use constitutes acceptance of the revised terms.

6. Eligibility & Number Changes

• You must be at least 18 years old, or have parental/guardian consent, to enroll.
• If your mobile number changes or is reassigned, please update us promptly — we are not responsible for messages sent to an outdated or reassigned number.

7. Additional Terms

These SMS Terms & Conditions are part of our overall Terms of Service and Privacy Policy; to the extent of any conflict, these SMS Terms control as to SMS communications.

SMS-Text Messaging Privacy Addendum

This addendum supplements our standard Privacy Policy and is specific to our SMS/text messaging program.

1. Information We Collect

• Your mobile phone number
• Your name (if provided)
• Appointment or account-related details tied to your communications
• Metadata about message delivery, opt-in/opt-out status, and responses

2. How We Use Your Information

• To send the SMS/text messages you’ve opted in to receive
• To maintain accurate communication and consent/opt-out records
• To protect against fraud or misuse of our messaging service
• To comply with applicable laws and carrier regulations

3. Sharing & Disclosure

We do not sell, rent, or trade your mobile number or opt-in status for third parties' independent marketing purposes. We may share limited information with service providers (such as our messaging platform or carriers) strictly to deliver messages on our behalf, or when required by law.

4. Data Protection & Security

We take reasonable administrative, technical, and physical safeguards to protect information collected through our SMS program, though no mobile messaging is 100% secure.

5. Opt-Out Rights & Your Controls

Reply STOP to any message to stop receiving SMS from us, or HELP for assistance. You may request access to, correction of, or deletion of your SMS-related data by contacting our office.

6. Message Compliance & 10DLC Registration

Our SMS program follows U.S. carrier regulations for Application-to-Person (A2P) mobile messaging via 10-digit long codes, including documented opt-in consent, clear opt-out instructions in every message, and required disclosures.

7. Changes to This Addendum

We may update this addendum from time to time. Continued use of the SMS service after changes constitutes acceptance of the revised addendum.

8. Contact Information

If you have questions about our SMS/text messaging practices, please contact:
Smiles On Church
48 Church Street
Birmingham, AL 35213
Phone: New Patients: (205) 583-0086; Existing: (205) 871-7361